Legal

Privacy Policy

This Privacy Policy explains how RMM Catalyst (“RMM Catalyst,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website rmmcatalyst.com and related services (the “Services”).

Last updated: January 1, 2026.

1. Who we are

RMM Catalyst provides Remote Monitoring & Management software to IT teams, managed service providers, and businesses primarily in the United States.

You can contact us at:

2. Information we collect

We collect information you provide directly, information collected automatically when you use our Services, and information from third parties.

2.1 Information you provide

  • Contact and account information: name, business email address, phone number, company name, role, and any other details you submit through forms (for example, when requesting a demo).
  • Communications: messages, inquiries, and feedback you send us by email, phone, or our contact form.
  • Customer content: if you become a customer, configuration, telemetry, and operational data you choose to manage through the platform, governed by your separate customer agreement.

2.2 Information collected automatically

  • Usage data: pages viewed, links clicked, referring URLs, approximate location (derived from IP), browser and device characteristics.
  • Cookies and similar technologies: see Section 6 for details and how to control them.

2.3 Information from third parties

We may receive limited information from analytics providers, security services, business directories, and partners that helps us secure, improve, and market our Services.

3. How we use information

  • To provide, operate, secure, and improve our website and Services.
  • To respond to inquiries, schedule demos, and process customer requests.
  • To send transactional and, where permitted, marketing communications about products and offers.
  • To analyze website performance and usage patterns.
  • To detect, prevent, and respond to fraud, abuse, and security incidents.
  • To comply with legal obligations and enforce our terms.

4. Legal bases (where applicable)

Where required by law, we rely on the following legal bases: performance of a contract, our legitimate interests in operating and growing our business, your consent (which you may withdraw at any time), and compliance with legal obligations.

5. How we share information

We do not sell personal information. We share it only as described below:

  • Service providers: hosting, analytics, email delivery, CRM, and security vendors who process information on our behalf under contractual safeguards.
  • Business partners: integration partners and resellers, only with your direction or consent.
  • Legal and safety: when required by law, court order, or to protect rights, property, or safety.
  • Corporate transactions: in connection with mergers, acquisitions, or asset sales, subject to confidentiality.

6. Cookies and tracking technologies

We use cookies and similar technologies for three purposes:

  • Strictly necessary: required to operate the site (always on).
  • Analytics: anonymous performance and usage measurement.
  • Marketing: personalized content and conversion measurement.

You can accept, reject, or fine-tune non-essential cookies via the cookie banner shown on first visit, or by adjusting your browser settings. Rejecting non-essential cookies will not break core site functionality.

7. Data retention

We retain personal information for as long as necessary to deliver the Services, comply with our legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or de-identify it.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and routine review of our security practices. No method of transmission or storage is 100% secure.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact us at Info@rmmcatalyst.com. We will respond within the timeframes required by applicable law.

9.1 US state privacy rights (CA, VA, CO, CT, UT and similar)

Residents of certain US states may have the right to know what personal information we collect, request deletion or correction, opt out of targeted advertising, and appeal a denial. We do not sell personal information.

10. Children

Our Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children.

11. International data transfers

RMM Catalyst is based in the United States. If you access our Services from outside the US, you understand that information will be processed in the US under applicable safeguards.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes will be communicated where required.

13. Contact us

For privacy questions or to exercise your rights, contact: